Gaining insight into airlines’ satisfaction with groundhandling services at Billund Airport (BLL).
Aviation & Mobility
Groundhandling Survey for Billund Airport
Background
Billund Airport aims to gain insights into the satisfaction of aviation companies with various ground handling services, ranging from check-in and passport control to baggage handling and refueling.
Silverlining Research conducted the initial survey in 2019, which serves as a baseline for subsequent surveys in 2022 and 2023.
Method
Silverlining Research conducts in-depth interviews with airlines operating in BLL. The interviews are conducted over the phone.
Results
Through ongoing surveys it has been possible to gather valuable insights that can assist BLL Groundhandling in further enhancing its services and help BLL identify and prioritize future actions and challenges.
In search of insights?
Send us a message or give us a call – then we will figure out if we are a good match for your needs.
Bjarke Bøgeskov
Project Director & Partner
Silverlining Research
Silverlining Research
Discover more cases
Aviation & Mobility
Passenger Experience for Jeddah Airports
See how Jeddah Airport strengthens its understanding of passenger satisfaction through large-scale surveys and advanced AI analysis.
The Private Sector
Target group analysis for Danish Export Association
Insights into the challenges encountered by Danish export companies, aimed at developing strategies to support and enhance the industry.
The Private Sector
Awareness Survey of GRAM Appliances 2025
Explore how GRAM continues to strengthen its position among Danish consumers through new insights into brand awareness, buying behaviour, and market preferences.
